News, Tips and Resources
What to Do if You Lose a Hearing Aid
Imagine you’ve gone to a clinic, had a hearing test, ordered hearing aids, had them fitted and programmed, paid thousands of dollars, and then they changed your life.
Then one day you touch your ear or reach over to the bedside table and they’re gone.
You retrace your steps, dig under the couch cushions, clean under the stove and behind the bathroom sink, but you find nothing.
Realizing a hearing aid is missing can be heartbreaking and stressful. But just because your hearing aid is missing doesn’t mean you have to live without it forever or purchase a new one.
Check your warranty
All hearing aids purchased through TruHearing come with a 3-year manufacturer’s warranty, which includes one-time loss replacement. Standard hearing aid warranties last only one year; however, TruHearing works directly with the manufacturers to give you an extended warranty period.
If you can’t find your hearing aid (or the dog ate it—which is surprisingly common), simply return to your hearing healthcare provider and let them know what happened. They’ll order a replacement hearing aid for you.
Keep in mind, although you will get a new hearing aid to replace the missing one, there are some costs involved. The manufacturer will charge a replacement fee. The fee varies depending on the manufacturer, but it will be $75–$215 per hearing aid.
The replacement fee is small compared to the cost of buying a new hearing aid, which could be ten-times that amount. And the cost of not wearing a hearing aid at all could be even greater. Besides manufacturer fees, there might also be a small shipping fee involved.
When your replacement hearing aid comes in, you’ll return to the provider and they’ll reprogram the new hearing aid and fit it to your ear. Expect to pay up to $175 to the provider for their time and effort reprograming the new hearing aid.
New technology tracks your hearing aids for you
If you’re worried that you might lose a hearing aid (after all, they’re pretty small these days), top hearing aid manufacturers released some fantastic new hearing aid features in the last year that could help alleviate your fears.
Two hearing aids from ReSound (the LiNX and ENZO) and the Starkey Halo sync with an iPhone app that tracks the location of your hearing aids. If you lose them, just use the app to locate them in your own home or across town.
Losing a hearing aid can be stressful, but it doesn’t have to prevent you from hearing. Look to your warranty and your provider to help get a replacement as quickly as possible. Or, if you’re looking for an upgrade, consider some new technology that could help prevent the stress of losing a hearing aid in the future.