What happens if my aids get lost or damaged?

TruHearing provides our customers with a 3 year warranty that includes a 1 time replacement for aids that are lost or damaged beyond standard repair. In the event that you lose or damage your aid, contact your provider and a new aid will be ordered for you. You will be charged a nominal replacement fee ranging from $75 to $225 plus fees charged by your provider for time and services to program and fit the new aid.

What if I move away from my original provider or they go out of business?

If you move and can no longer return to your original provider for services please contact TruHearing at 866-581-9462 and we will be happy to locate a provider in your new area that will be able to service your aids. Be sure to consider that there may be fees associated with services provided by a new clinic. You may want to verify what these possible fees with the provider before you schedule an appointment.

How long should my batteries last?

Our manufacturers suggest that a battery should last for two weeks, meaning a year supply would be 26 batteries per aid. TruHearing has nearly doubled that, supplying 48 batteries per aid. These will be sent in two shipments. Your hearing aids will come with 8 batteries per aid to see you through your trial period. The remaining 40 batteries will be sent at the end of your 45 day trial period. If you use this supply before the year is up, you will need to purchase any additional batteries needed.

What if I lose my aid during my trial period?

The Loss and Damage warranty is effective beginning the day you pick up your hearing aid. The replacement process and fees do not change if you are still in your trial period. Using the Loss and Damage warranty voids the trial period on that aid and you will not be able to return the aid to the manufacturer.

How often do I need to get my hearing tested?

Each state has different laws regarding the length of time a hearing test is considered valid. You will need to discuss your hearing testing with your provider to make sure the adjustments to your aid match any change in your hearing. Yearly testing is typical for most patients.

I don't feel that my hearing is that bad, why should I get hearing aids now?

Some people consider hearing as the greatest of the five senses. Helen Keller said, "Blindness cuts us off from things, but deafness cuts us off from people". Sounds help us live life to our fullest. People such as our families, children, grandchildren, friends and neighbors can make life worth living! Hearing at our greatest potential is invaluable.

Do I need two hearing aids?

If both ears have impairment, two aids are superior.

You have two ears. While that may seem a bit simplistic, it is true: your hearing is designed to gather sound from two primary directions. Our brains process sounds by comparing the input from two sources, which have different intensity and timing. To make sense of the multitude of sounds in a complicated environment, we need the capabilities nature intended for balanced hearing. If you suffer from hearing loss in both ears, it is often recommended that you purchase two aids.

I can hear one person in a room just fine. Will hearing aids improve my hearing in a crowd?

With features such as Adaptive Noise Reduction and Speech Preservation circuitry our manufacturers have gone to great lengths to improve your hearing in noisy situations. You can be assured that you will have the greatest technology available.

How long does it take to adjust to hearing aids?

This really depends on the individual. Some people can adjust quickly, while it takes others a bit longer. It is very important to work closely with your TruHearing professional to assist in the process.

What type of maintenance will my hearing aids require?

Earwax is an enemy to hearing aids. It is important to keep your ears free of wax or foreign debris. We suggest working closely with your TruHearing professional to ensure the quality and life of your hearing instrument.

Has hearing loss effected my mind?

Gradual hearing loss is common. Your brain may have been deprived of sound for years. This can result in an inability to hear at normal levels of sound.

Will others notice I have hearing aids?

It is more difficult to hide a hearing loss rather than a hearing aid. With today's technology, hearing instruments are so discreet that they can possibly go unnoticed.

How much do hearing aids cost?

Your cost will depend on whether you need two hearing aids or just one. The price ranges widely between different brands and levels, and depends upon the features and design that meet your specific needs. Once you have had your hearing test, you can make this choice with the assistance of your consultant.

At TruHearing, our prices are 30-60% less than the suggested retail pricing for the latest digital hearing aid technology. Our prices include a 3 year warranty, 1 years supply of batteries, 45 days money back return, your screening, fitting and follow-up care through our local provider.

There may be an additional fee for more comprehensive testing.

Will Hearing Aids work with blue tooth, mp3 players and other technology?

While some manufacturers have integrated Bluetooth systems with their hearing aid, not everyone is happy with the results or the pricing. TruHearing offers accessories that have the ability to pair with your blue tooth, mp3 player, computer, television, etc. If you are interested in these devices, please call us at 1-800-334-1807.

I see many discount hearing aid ads, or offers of free ones with a study. Are these legitimate?

Most ads like these are confusing for a reason: they do not want you to completely understand. They are meant to draw you into a sales pitch. Be cautious, and seek out an established, licensed Hearing Specialist. Through the TruHearing program, you have access to thousands of qualified providers across the country.

Will the new technology really improve on my old hearing aid?

Hearing aid technology is constantly progressing. In the last couple of years, hearing aid technology has improved greatly. This new technology is better able to meet a customers’ needs, by removing background noise and to minimizing feedback. Other improvements include data logging, automatic program changes, use of remote control, and digital feedback suppression. These features, or the level at which they now perform, may not have been available to you before. You should contact our service network to learn more about these new features and how they may help you.

I only have a little loss now. What is the risk in waiting for a while longer? Will things get worse?

Hearing aids cannot completely avoid the loss that comes with age and the impact of years of noise. We are all going to lose some hearing. However, being able to makes sense of what we hear depends upon our ability to differentiate sounds, to locate their source, and to process what we hear. These abilities decrease unless the hearing pathways are stimulated by use. So, while you may not speed up the loss by waiting, you could reduce your ability to adapt to a hearing aid when the time comes that you really need one. Your best course of action is to contact a hearing specialist, have a test, and then discuss the options.

Who is the best manufacturer?

Of the more than 20 manufacturers, only a handful do the actual research and design of the state-of the-art digital technology. Among these major brands, there is very little difference. Our Hearing Consultants and local service providers will know the best brand for you, with a proven record of quality and support.

Which hearing aid is the best one?

There is no "best" hearing aid, because hearing aids have to be custom-fit for each user - there is no "one size fits all".

There are many good manufacturers, with very similar internal technology, and external or cosmetic design. The best hearing aid is the one that best meets your needs, medical and lifestyle. This choice must be made with the assistance of a trained Hearing Consultant or audiologist. The benchmark of a good program is customer care and support, providing education about options, good warranties, and assisting you with your selection.

What features should I look for in a hearing aid?

According to our customers, Audiologists, and hearing loss consultants, when choosing a hearing aid, you should consider the following features and capabilities:

• Directional Microphones.
  Two microphones separate sound sources into those directly in front of you, from those in the greater environment, enabling greater comprehension.
• Multiple Compression Channels.
  Through digital technology, multiple channels react quickly to increase volume for speech, decrease for interfering ambient sounds and noise, and protect from loud, sudden sounds.
• Multiple Programs or Memories.
  You can change the way in which your hearing aid processes sounds from one environment to another - such as moving from a room with tv, out onto the patio where there are ambient noises and conversations.
• Noise Reduction.
  While nothing can eliminate background noise and wind interference completely, the noise reduction technology - the effectiveness of which varies with different models -- acts to minimize this problem.
• Feedback Cancellation.
  This is where digital technology really improved things - virtually eliminating the old problems of whistling and squealing.

How is Digital Hearing Technology Different?

Today, nearly 100% of all hearing aids sold are digital. The reason digital hearing technology is considered superior to anything else available today is that it provides the most precise personal fitting possible. It adapts to meet your ear and your hearing needs.

Digital Hearing Aids have a finely crafted, custom-programmed chip which offers the most precise way to treat your particular hearing loss, at the specific amplification required. The digital technology enables the device, and your brain, to independently process separate bands of incoming sound. This makes your aid a custom-tuned and highly adaptive hearing instrument.

Through this technology, you will once again receive and process sound nearly as nature intended.

What is the most popular style?

The open-fit style has become the most popular over the past five years, primarily due to its size and fit: no "stopped up" feeling, greater comfort, nearly invisible look. And, with the development of better technology, even in its smaller size, it can deal with a wider range of hearing loss.